TERMS AND CONDITIONS
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services Team.
We may change these Terms and Conditions from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
These terms and conditions shall not derogate from the Israeli Consumer Protection Law 5741-1981 and the applicable consumer protection regulations (collectively "Consumer Regulations") as may apply on the Website unless any provision in the Consumer Regulations is a conditional provision, in which event the terms set forth in these terms and conditions shall govern.
Please see information on the Website regarding terms for delivery of product orders. Dispatch times may vary according to availability and any representations made as to delivery times are limited to Israel and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When we receive your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until we have completed this check. Whilst we make every effort to ensure you receive your order within 3-5 business days, we cannot control delays due to customs or to postal strikes within your country that may affect delivery.
Unfortunately, we cannot deliver to PO BOX addresses.
We accept most major credit and debit cards, and other payment methods.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch. However, certain online payment processors may charge you at an earlier time.
The prices shown on our Website are the final prices no matter which country you ship to. If for some reason the carrier requests that you pay any duty upon delivery, please contact us immediately and we shall sort out the error for you. The actual price charged to customers will be subject to the exchange rate applied by the customer's credit or debit card company.
At Under.me we take great pride in creating the highest quality basics and it's important to us that you are completely satisfied with the items you order.
We guarantee to refund any item that doesn't meet your full expectations if you return it to us within 7 days of receipt, provided that return of such item is not prohibited by any law. All items must be returned by registered post in their original packaging, in saleable condition and at the customer's expense. Refunds will be credited to the original method of payment. Please note that shipping costs will not be refunded and that handling costs may be charged.
Unfortunately, for hygiene reasons, and as required by law in some countries, we cannot offer refunds for any worn items and for undergarments that cannot be returned by law.
Please be aware that any items you return remain your responsibility until they reach us. It is best to make sure that you package the items in such a way as to prevent any damage occurring during transit.
If you wish to return an item please contact us at firstname.lastname@example.org
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Prices are subject to change without notice.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
PURCHASE OF PRODUCTS
In order to contract with Under.me you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order on our Website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorization of payment
* The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
Where applicable, you may cancel your order in accordance with your rights under applicable regulations.
All rights, including copyright, in this Website are owned by or licensed to Under.me. Any use of the Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Under.me.
We have taken every care in the preparation of the content of this Website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the Under.me website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Under.me shall not be liable upon the occurrence of any event beyond Under.mes reasonable control that prevents Under.mes performance.
These terms and conditions shall be governed by and construed in accordance with law of Israel and it is agreed that the Israeli courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Badu London Ltd. 514612365
© Under.me 2012 All Rights Reserved
WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our Website, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve our Website and our services to you. If you have permitted us to do so, we may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Under.me. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
All email messages and email newsletters will contain information on how you can unsubscribe; or
Call our customer services division - see the "Contact Us" section; or
Write to us at: Customer Services, Under.me Ltd., 14 Cavendish Place London W1G 9DJ, United Kingdom
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
We use IP addresses to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only internally at Under.me on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
LINKS TO THIRD PARTIES SITES
PRIVACY OF CHILDREN ON OUR WEBSITE
Our Website is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.
SALE OF ASSETS
In the event that Under.me or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Badu London Ltd. 514612365
© Under.me 2012 All Rights Reserved