frequently asked questions

You can find our worldwide sizing guidelines by hovering over the question mark box, next to the word “size” when you are looking at your item of interest.

Our male model wears a medium on the bottom and large on top. He is 184cm tall.
Our blonde female model wears a medium and is 175cm tall.
Our brunette female model wears a small and is 167cm tall.
Bar is wearing medium in both the women’s and men’s collection.

Most tops are made from our unique 100% premium cotton. Men’s briefs and boxers are 100% cotton, our trunks and long boxers also contain 5% elastane for fit and comfort.
Women’s underwear may consist of 47% modal, which is a high quality natural fiber.
You can check the exact composition of each item by hovering over “more facts” on any product page.

Modal is a 100% natural fiber made from the beech tree. It is soft, smooth, breathes well
and its texture is most similar to that of cotton or silk. Modal is often considered to have
significant advantages over cotton. It has high resistance to shrinkage and colour fading,
does not form pills as a result of friction and stays soft through repeated washings.

To ensure you get the best wear out of your under.me garments, we recommend machine washing at 30 degrees Celsius. Further washing instructions can be found on your garment label. The under.me collection may be tumble dried on a low heat but is not suitable for ironing or dry cleaning.

Our garments are made with love, care and attention. Once you have received your under.me items and have made sure they're the right size, we recommend washing them before wearing. If you keep to our washing recommendations, you should not experience any issues. However, if you do experience any faults or issues, you are under.guarantee that we will replace your garment up to 90 days after purchase.

Yes. Under.me uses the latest technology to make sure your shopping
experience is totally secure. We use EV (Extended Validation) SSL Certificates.
Our website browser displays our company's certificate in green, so you know your shopping is secured.

We accept most common credit and debit cards. If you have a PayPal account you may use it as well.
Whether you use a credit card, debit card or your PayPal account, you will be redirected to the 100% secure PayPal website to complete payment.
We will have alternative payment methods in the near future.

We ship worldwide. However, we are currently unable to ship to Russia and to some
countries in Asia and Africa. If your country is one of these, we sincerely apologize.
You can also buy under.me through Amazon.com and Amazon.co.uk.

With orders over a certain amount we offer free shipping to Western Europe, the UK, the US
and Canada. If applicable, you will see the delivery charge for shipping when you choose
your country from the drop-down menu on the checkout page.

We currently ship all our orders via courier service. This service means a signature is required upon delivery. Delivery is during normal business hours of the destination country.
Under.me aims to process your order within 2-3 business days of receiving it. Delivery of your order is usually within 3-5 business days from receipt of order. Occasionally, there are uncontrollable customs delays which may result in longer delivery times. Once your order has dispatched from our warehouse, you will receive your tracking number via email. If you notice any issues with delivery of your order, please contact under.me so that we may assist you in receiving your order in the quickest time.

Please ensure you provide a daytime contact number so that our couriers are able to contact
you to arrange delivery of your order.

If you live outside the EU, please be aware that local customs or import duties may be charged when your order reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be. Customers within the EU and Israel should not receive a bill or be asked to pay any customs or duties.

Once your order is dispatched you will receive an email with your tracking number and a link
to the carrier’s website. Please note, it may take a few hours before you can track your order
with your tracking number. If you notice any issue with delivery or your order, please inform
us via email at customerservice@under.me and we will be able to assist you.

We are happy to exchange or refund any item that does not meet your expectations, with the exception of underwear that has been opened. For further details, please do not hesitate to contact us.
To arrange a return, please email us at returns@under.me with your order number and we will be happy to assist you. We currently have Return Points in the UK and Israel.

Be sure to check our Return Policy.

Please email us at affiliate@under.me with any questions regarding our affiliate programs.

Please make sure Java Script and Cookies are enabled on your browser. If you continue to
experience any issue please email technicalsupport@under.me

You can purchase under.me through our website, Amazon.co.uk and Amazon.com.

Our customer service team will be happy to answer any questions you may have via email, phone, Skype or simply submit your query through our website contact form.